1. Corporate Identification and Billing Disclosure

Company: AGK Carpet Deutschland GmbH
Email: carpets@softsteprug.com
HRB: Amtsgericht Köln HRB 74124
Address: Longericher Straße 205, 50739 Köln
Phone: + 492219174640

Billing Descriptor: Please be advised that transactions executed on this platform will typically appear on your financial statements as AGK Carpet Deutschland GmbH.

2. Secure Payment Processing Infrastructure

All financial transactions on our platform are facilitated by Stripe, our designated payment processing provider. Stripe manages the complex technical infrastructure required to execute secure electronic payments.

Direct Processing: Payment details entered during the checkout process are transmitted directly to Stripe via secure, encrypted protocols.

Data Minimisation: AGK Carpet Deutschland GmbH does not store, process, or have access to raw credit card numbers or sensitive authentication data on our internal servers. This architecture ensures the highest level of PCI-DSS compliance and data integrity.

Risk Mitigation: As part of standard operating procedures, our payment infrastructure incorporates advanced fraud detection and risk assessment protocols to identify and prevent unauthorised activity.

3. Accepted Payment Modalities

We provide a versatile range of payment options to accommodate our global clientele. Supported methods include:

Major Card Networks: Visa, Mastercard, and American Express.

Digital Wallets: Apple Pay and Google Pay.

Localised Solutions: Selected verified electronic wallet services as displayed during the final checkout stage.

4. Data Protection and Cybersecurity

AGK Carpet Deutschland GmbH processes all personal and transactional information in strict accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

Encryption: Our website utilises Industry-standard TLS/SSL encryption to secure the connection between your device and our platform.

Consent Management: We utilise a transparent cookie management framework. Non-essential cookies are only activated following explicit user consent via our integrated cookie notification banner.

Privacy Oversight: For a comprehensive analysis of our data handling practices, please refer to our full Privacy Policy.

5. Professional Customer Assistance

For enquiries relating to payment confirmations, billing discrepancies, or transactional assistance, our support team is available during standard business hours:

Email: carpets@softsteprug.com

Telephone: +49 221 9174640

Response Protocol: We aim to review and address all payment-related enquiries within two business days to ensure a systematic and thorough resolution.