The website is operated by AGK Carpet Deutschland GmbH, a company registered in Cologne, Germany. By accessing the website or initiating a commercial transaction, customers acknowledge and agree to the terms outlined below.

1. Corporate Identification

Company: AGK Carpet Deutschland GmbH
Email: carpets@softsteprug.com
HRB: Amtsgericht Köln HRB 74124
Address: Longericher Straße 205, 50739 Köln
Phone: + 492219174640

2. Scope of Service and User Obligations

Visitors may utilise the website to browse and purchase household floor coverings for personal residential use. Upon placing an order, customers are obligated to provide accurate and complete contact, billing, and delivery information.

AGK Carpet Deutschland GmbH reserves the right to decline or cancel orders at its professional discretion to ensure compliance with applicable regulations or to mitigate identified financial risks.

3. Product Specifications and Intellectual Property

The products offered consist of residential rug collections intended for indoor environments. We endeavour to provide accurate descriptions, technical measurements, and representative imagery.Softsteprug is a proprietary brand of AGK Carpet Deutschland GmbH.

All visual assets, including photography and graphics, are proprietary materials owned by AGK Carpet Deutschland GmbH or utilised under verified commercial licences, ensuring full compliance with intellectual property standards.

4. Transactional Processing and Payment

An order is considered legally confirmed only after successful payment authorisation and the subsequent issuance of a formal confirmation email. Customers are responsible for the accuracy of the financial information provided during the checkout process.

5. Logistics and Fulfilment Framework

Orders are dispatched through established international logistics partners, typically including DHL, FedEx, or UPS Priority, depending on the destination.

Processing Time: Orders are typically prepared for dispatch within 1–2 business  days.

Delivery Timeframes: Standard delivery is estimated between 2–7 business  days following dispatch.

Transparency: Customers will receive automated tracking notifications to monitor the progress of their shipment.

In the event of a significant delay exceeding standard timeframes, AGK Carpet Deutschland GmbH will conduct a formal enquiry with the carrier. In accordance with European consumer protection standards, the risk of loss remains with the seller until the goods are successfully delivered to the recipient.

6. Statutory Right of Withdrawal (EU/UK)

Customers residing in jurisdictions with statutory withdrawal rights may cancel their purchase within 14 days of receiving the goods without providing a reason.The customer shall bear the direct cost of returning the goods unless the item is confirmed as defective. To initiate this process, please contact carpets@softsteprug.com with your order reference. Returned items must be dispatched in their original condition within a reasonable timeframe following the notification.

7. Damaged or Non-Conforming Goods

Should an item arrive with visible damage or a manufacturing defect, customers should contact our support team promptly. We require photographic documentation to facilitate a resolution. Depending on the nature of the issue, AGK Carpet Deutschland GmbH will provide a replacement, a partial credit, or a full refund. We reserve the right to request the return of the item for inspection or provide specific disposal instructions.

8. Limitation of Liability and Governing Law

AGK Carpet Deutschland GmbH shall not be held liable for indirect or consequential damages arising from the use of the platform, except where such liability is mandated by law.

These Terms of Service are governed by the laws of the Federal Republic of Germany. Mandatory consumer protection statutes in the customer’s country of residence shall remain unaffected where applicable.

9. Contact and Administrative Enquiries

For matters relating to these terms or individual orders, please contact:
Company: AGK Carpet Deutschland GmbH
Email: carpets@softsteprug.com
HRB: Amtsgericht Köln HRB 74124
Address: Longericher Straße 205, 50739 Köln
Phone: + 492219174640